Policies

Attendance and Make-Up Policies for Lessons, Classes, and Ensembles
Instructors commit to a set schedule of NMS teaching days based upon student registration. To honor the commitments of our instructors and families, we follow the policies outlined below:

  • Teacher Absence: Lessons, classes, and ensembles missed due to teacher absence are rescheduled at the earliest mutually convenient date possible. If the instructor is not able to make up the missed activity by the end of the term, NMS will issue a credit to the family’s account.
  • Student Absence: As a courtesy to the instructor, student absences may be called in to 203-624-5189. Notification does not exempt the student from payment as contracted. Neighborhood Music School does not make up lessons, classes, or ensembles missed due to student absences or cancellations. There are no refunds for activities missed due to student absence. Please make every effort to attend at your scheduled time.
  • Tardiness: Students who are late for a lesson, class, or ensemble cannot be guaranteed their full time. Missed lesson, class, or ensemble time due to faculty tardiness will be made up at a mutually convenient time.
  • Religious Holidays: With at least one week's notice to the teacher and Student Services, one regularly scheduled individual lesson that will be missed due to a religious holiday will be rescheduled as a make-up or credited to the student’s account. For group classes and ensembles, we will prorate fees for one religious holiday.

Withdrawal and Refund Policies for Lessons, Classes, and Ensembles

General Policies

    • Notification must be delivered to Student Services in writing (by hand, postal mail, or email to [email protected]) by the deadlines noted below.
    • Verbal notification or absence from scheduled meetings is not an acceptable form of notification.
    • Registration fees are non-refundable, unless a class is cancelled by NMS.
    • Custom ensembles, joint lessons, and short-run classes are non-refundable.
    • Payment plan fees will be prorated at the time of withdrawal so only the months used will be charged.

Academic Year Withdrawal Deadlines
For registrations prior to January 31:

    • If withdrawal notification is received after the 1st scheduled meeting, students are responsible for the cost of the first lesson/class/ensemble; any other tuition payments will be refunded.
    • If withdrawal notification is received after the 2nd scheduled meeting, students are responsible for the cost of the first two lessons/classes/ensembles; any other tuition payments will be refunded.
    • After the third scheduled meeting, students wishing to discontinue for the 2nd half of the year should notify NMS by December 31. Students are responsible for the cost of all lessons/classes/ensembles through January 31.
    • After the December 31 notification deadline, students are responsible for the cost of all lessons/class/ensembles through the end of the academic year.

For registrations after February 1:

    • If withdrawal notification is received after the 1st scheduled meeting, students are responsible for the cost of the first lesson/class/ensemble; any other tuition payments will be refunded.
    • If withdrawal notification is received after the 2nd scheduled meeting, students are responsible for the cost of the first two lessons/classes/ensembles; any other tuition payments will be refunded.
    • After the third scheduled meeting, students are responsible for the cost of all lessons/classes/ensembles through the end of the academic year.

Summer Term
Tuition and registration fees for individual lessons, classes, ensembles, and summer intensives are non-refundable and non-transferable, with two exceptions: (1) for individual lessons that an instructor is unable to give, and (2) for a class that is cancelled due to insufficient enrollment.

Tuition and fees for all summer classes and lessons (except Audubon Arts) must be paid in full at the time of registration. No student or family with an outstanding tuition balance is permitted to register until the balance has been paid.

Audubon Arts
The required deposit of $250 and all other tuition fees paid are fully refundable through April 1. All fees minus the $250 deposit are refundable through May 1. All fees become fully non-refundable and non-transferable after May 1.

Course Cancellation
Course cancellation occurs occasionally, usually due to insufficient enrollment. Students or parents of students will be notified immediately of any cancellation. We will make every effort to reschedule the student for another session of the same course, if one is available at a convenient time. If no such course is available, we will issue a refund.

School Closing Notifications
NMS delayed openings, cancellations, and early closing notices are posted:

  • On the home page of our website
  • On our Facebook page
  • On local television stations: Channel 3 (CBS), Channel 4 (NBC), Channel 8 (ABC), Channel 6 (Fox)
  • Via recorded message: call 203-624-5189
  • Via email

Cancellations and delayed openings will be posted by 6:15 a.m. Monday-Friday, by 7:00 a.m. on Saturdays, and by 8:00 a.m. on Sundays. Early closing decisions will be posted around 12:00 p.m. Monday-Saturday.

If it is snowing, yet there is no weather-related posting by the above noted times, NMS will be open as usual. Since we serve over 80 towns and cities, please do not assume that NMS will be closed based on your local public school cancellation.

The decision to delay opening or close NMS is determined by safety conditions in Greater New Haven and state highway advisories. In the event of a closing, the missed lesson is treated as a teacher absence and will either be made up or issued as a credit shortly after the end of the academic year.

During snow emergencies, the City of New Haven issues temporary parking bans on city streets and will ticket and tow violators. You may wish to use the parking garage on Audubon Street. For information on New Haven city rules, call 203-946-SNOW.

Payment Plans
We offer students the option of paying tuition in monthly installments. A 3% payment plan fee helps us defray processing costs. The fee is due in full at the time of enrollment, along with a deposit. The deposit amount varies by program. There is no payment plan fee when tuition is paid in full at the time of enrollment.

Past Due Balances
All past due balances must be paid in full prior to registering for a new activity. A $25 fee will be added to accounts when payments are overdue by 30 days. An additional $25 fee will be applied every 30 days thereafter.

Media Release
Unless NMS is given advance written notice to the contrary, students, upon registration, give consent for NMS to take photos, audio recordings, or video footage of classes, lessons, and/or concerts without notice and to publish such photos, audio, and video footage royalty free in its print, audio, and electronic promotional efforts, including its website and social media. This consent also authorizes releases from any expectation of confidentiality for minor children of a parent or legal guardian.

Liability Release
Playing a musical instrument and/or engaging in dance or wellness activities may place stress on the body and carry the possible risk of physical injury. By enrolling in Neighborhood Music School (NMS) programming, students agree that NMS, its faculty and staff, and the NMS facilities shall not be held liable in any way for injuries sustained during participation in our programs.

Instrument Rental
NMS does not rent instruments. We have limited instruments available for use during introductory lessons only. Our faculty and staff are happy to provide information on instrument rental or purchase options.